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Refund and cancellation policy

Last updated: [DATE]

Draft: choose your refund window and fill in the bracketed details before launch.

Try before you buy

Many subjects have free preview lessons, and some subjects are completely free, so you can check the teaching style before paying.

When you can get a refund

  • Charged but no access: if money left your account but the course did not unlock, contact us with your order number. We will unlock it or refund the full amount.
  • Charged twice: any duplicate payment for the same order is refunded in full.
  • Change of mind: you can ask for a refund within [NUMBER] days of purchase if you have watched no more than [NUMBER] lessons of that course.

When refunds are not possible

  • After the refund window above, or once most of the course has been used.
  • For an account suspended for sharing or copying content.

How to ask

Write to [SUPPORT EMAIL] or call [SUPPORT PHONE] with your registered mobile number and order number (shown in the app under Profile → My orders). Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.

Cancellation

Courses are one-time purchases, not subscriptions, so there is nothing to cancel and no automatic renewal.